Quality Assurance Associate Ii - Kochi, India - Conduent
Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports the achievement of company goals by integrating teams for the best outcome.
Impact
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Ability to problem solve, selfguided.
- Evaluates issues and solutions to provide the best outcome for the client and endusers.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Reviews current processes and identifies trends.
- Reviews work produced for errors.
- Evaluates for performance standards (SLAs) required under contract.
- Compares various sampling techniques and identifies correct samples for auditing.
- Evaluates workflow tools to run reports.
- Coaches Level 1 auditors on sampling techniques and business process knowledge.
- Reconciles transaction processing for data accuracy.
- Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
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