Reservations Hosts - India - Six Senses
Description
Duties and Responsibilities:
As Reservation Host, you will assume full responsibility for the efficient operation in the following:
- Run daily reports for Reservation department, operational departments, Sales & Marketing.
- Assist in all allocation of rooms.
- Check and handle for special requests and hard blocking rooms as needed.
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
- Track future room availabilities based on reservations.
- Monitor and update internet reservation system in coordinate with respected hosts.
- Assist in determine room rates based on the selling tactics of the resort.
- Assist in the management of the guest history and profile system.
- Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications:
To execute the position of Reservation Host, you must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 years' experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office
- Word, Excel, PowerPoint and Outlook.
- Also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
- Fluent in English; I understand that additional languages are preferred
You're about to be the author of this journey that takes you through life's undiscovered passageways, hidden treasures and meaningful experiences.
A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin...
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
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