Customer Success Executive - Amravati, India - WUElev8 Innovation Services

WUElev8 Innovation Services

Verified Company

Amravati, India

2 weeks ago

Posted by:

Deepika Kaur

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Posted on

08/11/2023, 03:29:14 AM

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Customer Success Executive

TruScholar

Full Time
Immediate Notice period acceptable
1 vacancies
Excellent communication skills.
Familiarity with Software as a Service
web browser technologies
Excel
etc.
relevant technical support

CSAT

NPS
3 to 4 LPA
0 to 1 Years
Amravati Maharashtra

Job Description
Skills Required
Company Details
Job Summary:

We are currently looking for a talented Customer Success Manager who has a feel for
customer success and thrives on maintaining positive relationships with clients and is great at
similar SaaS company.

Responsibilities and Requirements:

Serves as the expert for the technology areas assigned and provides support to resolve issues that may arise.
Monitor and escalate in case of software issues in a timely manner.
Should be able to communicate issues/feature requests with the required details.
Has a direct impact on making our customers successful.
Ensure all complaints raised are resolved in an efficient manner.
Follow up on technical cases including proper escalation and management of the case until case closure.
Respond to callouts in a timely fashion.
Recommend corrective actions based on analysis.
Provide customer feedback to the appropriate internal teams, by conducting customer feedback surveys.
Should frame and monitor
NPS and Customer Satisfaction Surveys (
CSAT) ans customer support response time parameters on monthly basis.
Manage customer communications and expectations until the closure of each case.