Customer Care Executive - Naraina Ind. Area, Delhi, Delhi, India - LNC Enterprises

LNC Enterprises
LNC Enterprises
Verified Company
Naraina Ind. Area, Delhi, Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities:

Provide accurate and timely information to customers regarding products, services, and policies.
Address and resolve customer concerns, complaints, and issues in a professional and efficient manner.


Problem Resolution:
Investigate and analyze customer problems, identifying root causes and implementing effective solutions.
Collaborate with other departments to resolve complex customer issues and escalations.
Ensure a high level of customer satisfaction through proactive communication and follow-up.


Product Knowledge:
Develop and maintain a deep understanding of the company's products and services.
Stay informed about product updates, promotions, and company policies to provide accurate information to customers.


Documentation:
Document customer interactions and resolutions in a clear and concise manner.
Maintain accurate and up-to-date customer records in the company database.


Communication Skills:
Communicate effectively and professionally with customers, both verbally and in writing.
Provide clear and concise information to customers, avoiding technical jargon.


Team Collaboration:
Collaborate with other team members to share knowledge and improve overall customer service processes.
Provide feedback to management on customer concerns and potential improvements.


Qualifications:


  • 12th or equivalent; Bachelor's degree preferred.
  • Proven experience in a customer service role, with a track record of achieving customer satisfaction goals.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to handle stressful situations and diffuse customer tension.
  • Familiarity with CRM software and customer service tools is a plus.

Benefits:


  • Competitive salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.

Salary:
₹14, ₹16,000.00 per month


Benefits:


  • Internet reimbursement

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Naraina Ind

Area, Delhi, Delhi:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)

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