Hub Operation - Suriapet, India - Flipkart

Flipkart

Verified Company

Suriapet, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Hi

Job Title:
Team Leader 1. Duties and responsibilities

Ensure Hub opening & closing is done as per operational standards and requirements.

Supervise the Sorters who receive the shipments.

Planning as per available resources and allocating shipment for bike and van deliveries.

Ensure all team members are trained and are aware of operational standards.

Sorting shipment as per defined routes.

Create the Runsheet /Pickup sheet and assign daily work to WMs.

Prepare Reports; Check and revert on mails.

Execute ERP Transaction.

Prepare and share Day End reports.

Collection of cash, accounting and reconciliation with ERP.

Participate in delivering the shipment/pickup as per operational requirement to the customer when required.

Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.

Adhering & supporting the organization into seamless adoption of new policies & process.

Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.

Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan.

Provide support to the Wish Masters enroute and take necessary actions.

Ensure unexplained Zero stock variance at the hubs on a daily basis.

Qualifications

Minimum Graduate in any discipline. Masters Degree holders will be preferred.

Skill and Knowledge Required

Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.

Ability to identify problems related to the hub, taking appropriate action for resolution.

Skill and knowledge of operating ERP used in logistics/supply chain and related industry.

Experience of leading and coaching Hub operations and support teams will be preferred.

Has the ability to identify, analyze and propose solutions for effective and efficient Hub operations.

Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints. Is the vital link between the customer and the management team.

Has the ability to communicate in the most effective manner with juniors, peers, seniors, customers and

Job Types:
Full-time, Permanent

Salary:
₹20, ₹25,000.00 per month

Benefits: