Customer Relationship Executive - Kochi, Kerala, India - Syama Dynamic Group of Companies

Syama Dynamic Group of Companies

Verified Company

Kochi, Kerala, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About SyamaDyanamic Group

Established in 2010, SyamaDynamic business has deep-rooted values of trust and transparency along with a never-ending pursuit of quality and customer satisfaction.

We have diversified business interests across health and fitness, Construction, Foods, IT and retail segments.

Several globally renowned brands are continuously being amassed into the SyamaDynamic business fold, helping us extend our footprint into the daily lives of discerning customers.

The Job/ Position Summary
We are seeking a passionate and results-driven professional as Customer Relationship Executive. This position focuses on building and maintaining strong relationships with customers to enhance satisfaction and loyalty.

The role involves understanding the needs of clients, addressing their concerns, and ensuring a smooth communication channel between the company and its customers.

Responsibilities
-
Customer Engagement: Proactively engage with clients to understand their requirements, preferences, and expectations. Establish and maintain a positive and professional relationship with customers.
-
Issue Resolution: Address customer enquiries, concerns, and complaints promptly and effectively. Collaborate with relevant departments to find solutions and ensure a satisfactory resolution for customers.
-
Product Knowledge: Develop a comprehensive understanding of the products or services to provide accurate information and guidance to customers.
-
Customer Feedback: Collect feedback from customers to identify areas for improvement and share insights with internal teams. Work towards enhancing the overall customer experience.
-
Cross-Selling and Up-Selling: Identify opportunities to promote additional products or services to existing customers based on their needs and preferences.
-
Documentation: Maintain accurate and up-to-date customer records, including interactions, preferences, and feedback.
-
Collaboration: Collaborate with sales, and marketing, teams to align customer needs with business strategies. Provide input on customer preferences and market trends.
-
Customer Retention: Implement strategies to retain existing customers and minimize churn. Develop loyalty programs and initiatives to strengthen customer relationships.

Qualifications: