Front Desk Receptionist - Delhi, India - Keiretsu Consultancy

Keiretsu Consultancy

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position - Receptionist or Front desk executive

Experience - Atleast 1 year of Industry experience in Hospitality or Aviation.

Location - Sohna Road, Gurgaon.

Salary - Upto 25k inhand on 6 months contract basis.

Skills

Good Communication, English is must.

Females and Immediate joiner.

Greeting and welcoming guests:
Welcoming guests in a courteous and friendly manner as they arrive at the establishment. Providing information and assistance to inquiries promptly and professionally.

Check-in and check-out: Managing the check-in and check-out process efficiently, ensuring accurate documentation, and maintaining guest records. Managing room reservations and ensuring all guest requests and preferences are noted and fulfilled.

Providing information:
Having thorough knowledge of the establishment's facilities, services, and local attractions. Providing accurate and detailed information to guests regarding the property and local area.

Managing guest requests and complaints:
Handling guest requests promptly and effectively.

Resolving guest complaints and concerns in a professional and diplomatic manner, ensuring guest satisfaction and maintaining a positive image for the establishment.

Cash handling and invoicing:
Managing payment transactions accurately, including cash, credit cards, and other forms of payment. Generating invoices and issuing receipts as per company procedures.

Administrative support:
Assisting with administrative tasks such as managing guest mail, packages, and faxes. Maintaining and organizing front desk supplies and equipment.

Collaborating with other departments:

Maintaining effective communication and coordination with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.

Safety and security:

Ensuring the safety and security of guests and the establishment by adhering to established procedures, monitoring access, and reporting any suspicious activities or incidents.

Constant improvement:

Continuously seeking opportunities to enhance guest satisfaction and improve efficiency by suggesting process improvements, participating in training programs, and staying up to date with industry trends.

Requirements:

Proven experience as a receptionist or in a customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong customer service skills, with a friendly and welcoming attitude.
Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
Attention to detail and accuracy in handling guest information and transactions.
Proficient in using computer software and other office equipment.
Ability to remain calm and professional under pressure or in challenging situations.
Knowledge of reservation systems and hotel operating procedures is a plus.
High school diploma or equivalent qualification (some establishments may prefer a degree in hospitality or related field).