Onyx L1 Application Support - Bengaluru, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles and Responsibilities:

Performs Eyes on Glass using the tools provided looking for alerts and then act.
Gather as much information as possible from the customer (The data gathered could include anything from the error or warning message displayed on the screen, any logs files, screenshots, any data used, or the sequence of steps made by the enduser)
Uses Standard Operating procedures to quickly resolve issues.
Escalates to L2 when necessary, with a formal ticket handoff and communicates to user about the handoff
Checking of issues against a common and evolving knowledge bank
Be part of the 24x7 support coverage as needed
Adds value to team delivery and works with the team to complete tasks to high quality and actively learns new skills
Analysing & evaluating quality performance data metrics for trending & improvement opportunities

Required Skills:

BS/BE degree or equivalent experience
Excellent problemsolving skills and Documentation Skills.
Proven customer service skills
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies
Good communication skills (Verbal & Written)
2 years incident resolution experience in a largescale operations environment
Proven ability to understand and troubleshoot complex problems under pressure
Experience with one or more cloud platforms like Cloud Foundry, Kubernetes, AWS, and Azure
Enterprise Monitoring and Alerting Tools, e.g., APICA, App Dynamics, Geneos, Dynatrace, etc
Experience in leveraging event monitoring solutions using tools like Kafka.
Working knowledge of Python, Java

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.