Customer Care Executive - Kalyan, India - Employee Hub

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Verified Company
Kalyan, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Hello,

We are looking for a Customer Care Executive for a reputed Specifications.


Location :
Kalyan, Mumbai.

Education/ Formal Qualification Any Graduate with MBA can be preferred

Skills (Technical / Computer /

Soft skills etc.)

  • Must have excellent computer skills, excel, words etc.

Responsibilities:


  • Looking after the in house Retailers Complaints & getting resolved from the relevant department.
(Retail Operations)

  • Sending Reports & Analyzing.
  • Event Organizing. (Marketing)
  • Events for retail Partners. (Retail Operations)
  • Looking after fit out work of brands. (Operation)
  • Coordinating with MEP, Security, Housekeeping & Parking Team.
  • Making Snag reports.
  • Coordinating with the Project team for Mall renovation work.
  • Weekly meetings with the out source team members.


  • Customer service

  • CCE are required to interact with patrons on a daily basis and are adept at
communicating with these customers in a friendly, professional manner

  • Retail relations
  • CCE act as the Mall Management voice for a shopping center and therefore
must frequently interact with the media, the local community, and even law enforcement

  • Government compliance
  • Require to coordinate with all government departments need to
handle and assist all contracts and zoning ordinances

  • Credit control assistance
  • CCE is responsible for financial aspects of the Mall which
including rent, CAM, Utilities collection, parking collection

  • Retail and service provider Communication
  • Responsible can effectively communicate with
a diverse group of individuals, including property management, retail management, security

staff, Housekeeping, MEP & Parking staff middle management, and more

  • Records, Reports and inventory CCE need to maintain track inventory, record, record day.
Regards,Anamika Singh.


Salary:
₹21, ₹23,000.00 per month


Schedule:

  • Flexible shift
  • Morning shift

Ability to commute/relocate:

  • Kalyan, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 6 years (preferred)
- total work: 6 years (preferred)

  • Customer service: 6 years (preferred)
  • Customer relationship management: 6 years (preferred)
Sending Reports: 6 years (preferred)
Event Organizing: 6 years (preferred)


Language:


  • Hindi (preferred)
  • English (preferred)

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