Customer Support Executive - Faridabad, India - Global Talent Corner

Global Talent Corner
Global Talent Corner
Verified Company
Faridabad, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position Title:
Customer Support Executive


Location:
Faridabad, Haryana


Company:
ECommerce Company


Position Description:


The position holder is primarily responsible for supporting customers by providing helpful information, answering questions, and responding to complaints through calls/ mails.

They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.


Principle Accountabilities:


  • Responsible to manage, oversee, and address specific needs for customers along with promoting a positive vision for the organization.
  • Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk.
  • Manage escalated customer complaints their major incidents.
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
  • Responsible to maintain accurate records of discussions or correspondence with customers.
  • To build and grow a good client relationship to ensure retention and business growth.
  • Collaborate with internal business teams to discuss possible improvements to customer service.
  • Conduct regular review meetings with customers to discuss issues.

Skills and Experience Required:


  • Any Graduate/ Post Graduate with excellent communication skills
  • 15 years of experience in customer support or related experience.
  • Good knowledge of MS Excel, MS Office.

Salary:
₹200, ₹300,000.00 per year


Schedule:

  • Day shift

Ability to commute/relocate:

  • Faridabad, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • Fluent English (preferred)

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