Customer Success Executive Fresher - Mohali, India - Colossus Ventures India
Description
Company:
Colossus Ventures India
Department:
Customer Sales
Sub-Department:
Customer Success
Description
Responsibilities:
- Maintaining A Positive, Empathetic And Professional Attitude Toward Customers At All Times.
- Responding Promptly To Customer Inquiries.
- Communicating With Customers Through Various Channels.
- Acknowledging And Resolving Customer Complaints.
- Knowing Our Products Inside And Out So That You Can Answer Questions.
- Processing Orders, Forms, Applications, And Requests.
- Keeping Records Of Customer Interactions, Transactions, Comments And Complaints.
- Communicating And Coordinating With Colleagues As Necessary.
- Providing Feedback On The Efficiency Of The Customer Service Process.
- Managing A Team Of Junior Customer Service Representatives.
- Ensure Customer Satisfaction And Provide Professional Customer Support.
Job Type:
Full-Time
Salary:
₹15, ₹45,000.00 Per Month
Schedule:
Night Shift
Supplemental Pay Types:
Commission Pay Performance Bonus
Ability To Commute/Relocate:
Sector 67 Mohali, Mohali , Punjab: Reliably Commute Or Planning To Relocate Before Starting Work (preferred)
Experience:
Fresher to 4 years in BPO
Total Work: 1 Year (preferred)
BPO:
03 Months To 3 Year (required)
Salary:
₹16, ₹50,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Day range:
- Monday to Friday
Shift:
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- total work: 1 year (preferred)
- BPO: 1 year (preferred)
Work Location:
In person
*Speak with the employer*
Salary: ₹16, ₹45,283.76 per month
Day range:
- Monday to Friday
Shift:
- Night shift
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- sebiz square, Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Business development: 1 year (required)
- Lead generation: 1 year (required)
- Sales: 1 year (required)
Language:
- English (preferred)
Work Location:
In person
Speak with the employer
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