Customer Executive - Navi Mumbai, India - Hexaware BPS

Hexaware BPS
Hexaware BPS
Verified Company
Navi Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:

A. Roles & Responsibilities

Executives are responsible for following these procedures:

  • Handle Inbound and Outbound calls.
  • Schedule appointment of Applicants for Documentation and biometrics.
  • Check the status of the applied VISA.
  • Renew the Visa of the applicants staying Abroad.
  • Handle the queries and complaints regarding VISA.
  • Collection and dispatch status of Passports.
B. Other Activities

  • Provide quick and effective resolution to customer's query.
  • Display empathy and concern towards applicants
  • Create WOW experience.

Eligibility:

  • 1 year Experience in International Voice process.
  • Good Communication and Writing skills.
  • Multitasking ability.

Technical Competencies:

  • Typing speed 25 to 30wpm with 90% accuracy.
  • Be fluent and clear in speech.

Soft Skills:
(Language)

  • English

Qualification:
Graduates and Undergraduates

Working Days: 5 days (Saturday, Sunday off).


Timings:

  • 1 st Shift: 6:30pm/3:30am
  • 2 nd Shift: 9:30pm/6:30a

Salary:
₹20, ₹22,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

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