Urgent Hiring for Mail Process - Malad, Mumbai, Maharashtra, India - Outsourcing hemocean

Outsourcing hemocean
Outsourcing hemocean
Verified Company
Malad, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and Responsibilities:

  • Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
  • Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
  • Understand the customer grievances and provide appropriate resolution.
  • Liaising with different verticals to get the end resolution for the customer.
  • Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
  • Take a customerfocused approach to handle complaints and escalations.

Salary:
₹15, ₹22,000.00 per month


Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Minimum 6 months of experience in handling escalations, Customer Support.

Experience:

- total work: 1 year (preferred)


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