Application Support - Kanchipuram, India - Sopra Steria

Sopra Steria
Sopra Steria
Verified Company
Kanchipuram, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Required Skills:


  • Working knowledge of Windows and/or Linux operating system administration, virtualization, and process visualization.
  • Experience in managing Information Systems and services.
  • Working Knowledge on ITSM, escalation processes and administration.
  • Good knowledge of project management and methodologies.
  • Able to coordinate with Development, Infrastructure team and Architects to ensure that tasks are completed and supported.
  • Able to ensure Fix, upgrade and maintenance of Software environment.
  • Understanding of both SDLC and Change Management processes.
  • Responsible to maintain Standard Operating Procedures and recommend changes whenever required.
  • Train and mentor new team members as per skillset required to deliver the services.
  • Drive creation of knowledge base articles and documentation to proactively address needs and reduce support tickets.
  • Establish and reinforce best practices for the Support team
  • Written and verbal communication skills.

Desirable:


  • Knowledge of operational management, metricsbased processes, and service delivery under ITIL.
  • Has experience working in Customer Based environment with handling of International User Base.
  • Working experience in publishing of Knowledge Articles for End Users.
Total Experience Expected: 04-06 years


Qualifications:


Additional Information:

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.
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