Executive - Customer Support - Udaipur, India - The Wooden Street Furnitures

The Wooden Street Furnitures
The Wooden Street Furnitures
Verified Company
Udaipur, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Information:

Work Experience

  • 02 years
Industry

  • E-Commerce Furniture
State/Province

  • Rajasthan
City

  • Udaipur
Zip/Postal Code

Country

  • India
  • Support & provide customer service via & chats.
  • Handling customer queries.
  • Effectively dealing with customers & identify and assess customers' needs to achieve satisfaction
  • Meeting the expectations of the customers and other duties as assigned.
  • Taking care of after sales services
  • Use a structured approach for identifying problems and assessing what can be done.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements:


  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
Comfortable working in rotational shifts (morning & afternoon)
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