Workforce Planner - Andheri, Mumbai, Maharashtra, India - Global Industrial

Global Industrial
Global Industrial
Verified Company
Andheri, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Key ResponsibilitiesKey Responsibilities

  • Plan and manage on a daily basis the work schedules for Inbound Voice and Chat Team
  • Have access to and manage Time Sheets
  • Track Log-In, Log-Out time, Break Times, Training Times
  • Managing vacations, unscheduled leaves/absences etc. with information to Supervisors, Team Leads, Managers with replacements
  • Develop strategies/plan for retention, recruitment, training, coaching and knowledge management
  • Identify 1) roles that may have become obsolete, 2) new roles that may have come up 3) Plan that staffing and the budget
  • Manage the Sales Box 1) Web Enquiry, 2) PO, 3) Contact Us
  • Perform other duties as assigned
Competencies and skillsCompetencies and skills

Graduate with up to 5 years' experience in Work Force Planning/Management
Preferred Skills
Experienced in MS Office tools, especially Excel and Powerpoint. Familiarity with SAP based WFM Tool desired (NICE/InContact)
Additional Notes Proficiency in PowerBI desired


Benefits:


  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Experience:

- total work: 5 years (preferred)


Ability to Commute:

  • Andheri, Mumbai, Maharashtra (required)

Ability to Relocate:

  • Andheri, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location:
In person
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