IT Help Desk Support - Ahmadabad, Gujarat, India - Shukla Information Solutions Pvt Ltd

Shukla Information Solutions Pvt Ltd

Verified Company

Ahmadabad, Gujarat, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers
Walk the customer through the problemsolving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Followup and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Job Types:
Full-time, Regular / Permanent

Pay:
₹20, ₹25,000.00 per month

Benefits:

Day range:

Shift:

Ability to commute/relocate:

Ahmedabad , Gujarat: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Language:

Shift availability:

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