Internatoinal Inbound Process - Mohali, India - VCosmos

VCosmos
VCosmos
Verified Company
Mohali, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About the Role:

At Reach Mobile, we believe that being totally dedicated to a happy customer experience is vital. Boasting as one of the highest rated mobile services, we pride ourselves on our best-in-class mobile service.

Your role as a full time Customer Success representative will consist of the following responsibilities:


  • Proactive duties such as following up with customers who had complaints, thanking our top referrers, and celebrating Reach anniversaries, etc.
  • Converting leads to customers by asking specific questions to their data usage, device type, and providing service quotes
  • Multitasking and organizational skills. Customer Success reps must be able to engage with multiple tasks as once, including incoming calls, chat inquiries and troubleshooting requests. The Customer Success rep must be able to stay collected and prioritize most pressing needs first.
  • Troubleshooting servicerelated issues, including assisting with the activation of service, account management and other networkrelated problems. Problem solving with customers, resolving issues while knowing their time is valuable.
  • Ability to use our CRM (Hubspot) and follow up with specific Tasks and Tickets as needed.
  • Getting to know your customer: Have a birthday coming up? Graduating college soon? Just bought a new phone? We're a mobile service that cares about people.
  • Training to learn about Reach Mobile in its entirety (technical, product, nonprofit partners, etc.) and truly becoming part of the team.
  • Monitoring social media for questions that are posted on our various platforms.

Qualifications:


  • High school diploma or equivalent
  • 1+ years of experience in a customer service or similar role
  • Excellent written and verbal communication skills
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and serviceoriented attitude
  • Ability to thrive in a fastpaced and sometimes highpressure environment
  • Basic computer skills and excellent phone disposition

Expected Hours:
Customer Success coverage runs from 9am until 9pm EST Monday through Sunday. Shifts are divided into 6 to 8 hour blocks. We are looking for coverage of various shifts


Salary:
₹25, ₹30,000.00 per month


Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Rotational shift
  • US shift

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (required)

  • Customer support: 1 year (required)

Language:


  • Fluent English (required)

Shift availability:

  • Night Shift (required)

Willingness to travel:

  • 100% (required)

Work Location:
In person
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