Service Coordinator - Vadodara, India - Analytical Technologies Limited

Analytical Technologies Limited

Verified Company

Vadodara, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Summary
Analytical Technologies Limited is an

ISO:

9001 Certified Company engaged in Designing Manufacturing, and Marketing & Providing Service for the Analytical, Chromatography, Spectroscopy, Biotechnology, Biomedical, Clinical Diagnostics, and Material Science & General Laboratory Instrumentation.

We have presence in at least 100 countries across the globe.

We started our enterprise with chromatography systems and we have more than 1000 users worldwide.

Having monopoly in chromatography systems we even launched, Spectroscopy, Clinical Diagnostics, Material Science, General Lab instruments and consumables

We are the only company in the world having expertise in setting up the quality control standards testing & research labs for Pharma, Biotech, Food, Beverages, Soil, Environment & pollution Control, Clinical and Materials etc., on a turnkey basis.

Responsibilities need to take care as Sales Coordinator

Receive service requests from clients and prioritize them based on urgency and availability of resources.
Coordinate with technical teams and assign appropriate technicians to service appointments.
Optimize schedules to ensure efficient use of resources and minimize travel time.
Serve as the primary point of contact for clients regarding service inquiries, updates, and issue resolution.
Communicate with technicians to relay service details, client expectations, and any changes to appointments.
Collaborate with internal departments, such as sales and operations, to ensure alignment on service requirements.
Monitor and manage inventory of service equipment, tools, and spare parts to ensure availability for technicians.
Work closely with procurement and inventory teams to replenish stock as needed.
Coordinate with thirdparty suppliers or vendors to source necessary materials.
Maintain accurate records of service requests, appointments, and technician assignments.
Generate and update service reports, documenting work performed, time spent, and materials used.
Compile data for analysis and reporting on service performance metrics.
Interact with clients to gather feedback on service experiences and ensure their needs are met.
Address client concerns, resolve issues, and escalate complex problems to higher levels of management when necessary.
Strive to enhance customer satisfaction by delivering excellent service and exceeding expectations.