Customer Care Executive - Greater Noida, India - Cloudare Technologies Private Limited

Cloudare Technologies Private Limited
Cloudare Technologies Private Limited
Verified Company
Greater Noida, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Experience : 3-5 years


Notice :
Immediate to 15 days


Responsibilities:


Handle customer inquiries:
Respond to inbound customer calls promptly, addressing their queries, concerns, and complaints professionally and efficiently.

Provide product and service information:

Familiarize yourself with company's wide range of products and services to accurately address customer inquiries and offer suitable solutions.


Order processing:
Accurately record customer details, orders, and payments, ensuring data integrity while efficiently processing orders through our system.

Manage customer accounts:
Update and maintain customer databases, ensuring accurate and up-to-date customer profiles for future reference.


  • Upselling and cross-selling: Identify and seize opportunities to upsell and cross-sell Yamaha's products and services based on customer needs and preferences.

Complaint resolution:

Investigate and resolve customer complaints and issues efficiently, empathetically, and in a timely manner, aiming to achieve customer satisfaction and retention.


Escalation management:
Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.


  • Follow-up: Initiate follow-up calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.

Maintain call center etiquette:
Adhere to call center policies and procedures, maintaining professionalism, confidentiality, and a positive attitude while engaging with customers.

Performance metrics:
Achieve performance targets in call quality, customer satisfaction, and productivity.


Job Types:
Full-time, Permanent


Salary:
₹400, ₹600,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Current location?
  • Current CTC?
  • Expected CTC?
  • Notice Period?

Education:


  • Higher Secondary(12th Pass) (required)

Experience:

- total work: 3 years (required)

  • Customer service: 3 years (required)

Language:


  • Hindi (required)
  • English (required)

Work Location:
In person
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