Associate - Chennai, Tamil Nadu, India - Tata Consultancy Services
Description
Must-Have:
- To manage the Service Desk team according to TCS policies and guidelines. This includes all aspects of Management such as training and development, performance monitoring, appraisals and objective setting, HR issues, resource management, recruitment, etc.
Proactive, Performance-driven, customer service oriented, well-organized individual with expertise in IT Service Desk.
Good-to-Have:
Manage work load coming into Service Desk using the resources available (onsite, offshore) and ensuring effective delivery.
Responsible for delivery of all Risk and Audit activities.
Ensure team meetings happen as agreed and all issues (internal or external) are addressed, escalated appropriately to TCS management as needed.
Qualifications :
BACHELOR OF TECHNOLOGY
More jobs from Tata Consultancy Services
-
Operation Enablement/talent Services/talent
Mumbai, India - 2 weeks ago
-
Solar Winds Tools Admin
Mumbai, India - 2 weeks ago
-
Card Testing
Hyderabad, Telangana, India - 1 week ago
-
Pega Lsa
Bengaluru, Karnataka, India - 3 days ago
-
Accounts Payable
Bengaluru, Karnataka, India - 3 weeks ago
-
Intune & Sccm Admin
Hyderabad, India - 1 week ago