Telecaller : Travel Agency - Nashik, Maharashtra, India - Paradigm Consultancy

Paradigm Consultancy

Verified Company

Nashik, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

WE ARE HIRING

Designation:

Telecaller ; Travel Agency

Location:

Nashik Maharashtra

Salary:

10,000 To 20,000 Per Month

Education:

Diploma / Any Graduate

Experience:

Total Experience : 1 2 Years as a Telecaller
Minimum Experience : 6 Months to 1 Year with travel industry

Requirements:

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Excellent Communication Skills: Clear and effective verbal communication is crucial for interacting with customers and providing them with information about travel packages.
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Customer-Centric Approach: A strong commitment to customer satisfaction and the ability to understand and address the needs of clients.
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Sales Skills: Proven ability to persuade and influence potential customers, promoting travel packages and converting leads into bookings.
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Multitasking Abilities: Capable of handling multiple calls and inquiries simultaneously, while maintaining a high level of professionalism.
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Adaptability: Ability to adapt to changing scenarios and customer requirements, ensuring a seamless booking process.
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Knowledge of Travel Industry: Basic understanding of travel destinations, packages, and industry trends to provide accurate information and recommendations.
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Positive Attitude: A positive and upbeat demeanor to engage customers and create a positive experience during interactions.
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Team Player: Ability to collaborate with colleagues and other departments to enhance overall customer satisfaction and contribute to team success.

Responsibilities:

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Outbound Calling: Initiate outbound calls to potential customers, introducing them to the travel agency's services and promoting various travel packages.
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Customer Engagement: Engage with customers to understand their travel preferences, provide information on available packages, and tailor offerings to meet their needs.
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Booking Assistance: Assist clients in the booking process, providing details on itineraries, pricing, and any additional information required.
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Follow-Up: Conduct follow-up calls to nurture leads, address customer queries, and facilitate the completion of booking transactions.
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Maintain Records: Keep accurate and detailed records of customer interactions, transactions, and any relevant information in the CRM system.
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Achieve Targets: Meet and exceed assigned sales targets through effective communication and sales techniques.
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Stay Informed: Stay updated on travel industry trends, destinations, and product knowledge to provide customers with the latest information.
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Customer Feedback: Gather feedback from customers to identify areas for improvement and enhance overall customer satisfaction.
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Collaboration: Work collaboratively with other team members and departments to ensure a seamless and positive customer experience.
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Adherence to Policies: Adhere to company policies, procedures, and ethical standards in all customer interactions and transactions.