International Bpo Calling - Dehra Dun, India - SV Placement Solutions

SV Placement Solutions
SV Placement Solutions
Verified Company
Dehra Dun, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Answer calls, chats & mails with an approach to deliver positive customer satisfaction

  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Focus on First Call/ chat resolution & accurate research initiation
  • Maintain internal & client defined quality on calls/ chats/mails
  • Understands and contributes positively in meeting client SLAs & targets
  • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
  • Take complete ownership of selflearning & development

Salary:
₹15, ₹30,831.93 per month


Benefits:


  • Cell phone reimbursement
  • Flexible schedule
  • Paid sick time

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (required)


Language:


  • English (required)

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