Customer Service Representative - Mumbai, India - Gratitude India Manpower Consultants Pvt. Ltd.
Description
Responsibilities:
Resolve customer complaints and issues by providing accurate and timely solutions
Escalate complex issues to senior team members as required
Meet set targets for customer satisfaction, productivity, and quality
Continuously develop product knowledge and soft skills through training and coaching
Requirements:
Fluent in both English and Punjabi with excellent communication skills
At least 1 year of experience in a customer service role, preferably in an International Voice process
Ability to work in a fast-paced environment and under pressure
Strong problem-solving skills and attention to detail
Willingness to work in rotational shifts
Graduates in any discipline
We welcome applicants from all over India, but please note that the work location will be Mumbai.
If you are willing to relocate and meet the above requirements, you will be eligible for a joining bonus of INR 50,000.
Salary:
₹500, ₹600,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Joining bonus
- Overtime pay
- Performance bonus
Education:
- Bachelor's (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
- Punjabi (preferred)
- Health insurance
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