Online Customer Relationship - Coimbatore, India - Anya Boutique

Anya Boutique

Verified Company

Coimbatore, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Welcome to Anya, where tradition meets trend in every stitch.

As a boutique specializing in designer sarees, custom ensembles, and ceremonial attire, we weave our creations with a decade of expertise.

Founded in 2009 by the visionary, Anya reflects her inborn design prowess.

With a rich blend of heritage-inspired artistry and premium fabrics, our team crafts outfits that redefine elegance. Join us on this journey of timeless style, where each thread tells a story of tradition and innovation. With over 14 years of experience, Anya is not just a brand; it's a celebration of craftsmanship.

This position requires to handle customer communications related to product & service enquiries and

promote products and handle online sales through company's e-commerce page and social medial

platforms.

Responsibilities:

Primary responsibilities of this position are:

Ensure positive and pleasant experience for each customer contacting through online platforms, by
Responding to each calls / enquires in a professional manner and facilitate the customer with

required information about product and status of the sales, delivery etc.

Coordinating with internal team to provide required support / products / information in timely

manner.

Listening to customer complaints / concerns with care and escalating to respective responsible

person & the management and coordinate till the problem is resolved.

Promote and sell the garments through online platforms including Instagram, Whatsapp etc., by
Having through knowledge and updating on periodic basis, about the products available and the

stock level, pricing details.

Understand the customer requirement and provide appropriate details to the customer in a timely

manner.

Coordinating with the online team and provide information related to online sales that may need

improvement and may be useful in promotional activities.

Maintain Records:

Customer enquiries and complaints
Online Sales details

Skill Sets:

Good oral and written communication skill
Telephonic & online etiquette.
Ability to understand customer needs and act promptly.
Ability to learn faster about products and online trends.
Ability to handle multiple customers enquires at a time, without compromising the service quality.
Patient and empathetic

Experience:

Minimum 2 years in similar position in fashion garments industry, is preferred.

Job Types:
Full-time, Permanent

Salary:
₹10, ₹30,000.00 per month

Benefits: