Desk Attendant - Goa, India - The Baywatch Resort, Goa

The Baywatch Resort, Goa

Verified Company

Goa, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities include:

Greet visitors, guests, or customers in a friendly and professional manner, providing a positive first impression of the organization.
Assist with inquiries and provide accurate information about the organization's products, services, or facilities.
Answer phone calls, transfer calls, and take messages as necessary.
Maintain a clean and organized reception area, ensuring it is presentable and wellstocked with necessary supplies such as brochures, forms, or other informational materials.
Process checkins and checkouts for guests or clients, verifying identification, collecting necessary information, and ensuring a smooth and efficient process.
Provide keys or access cards and inform guests about relevant policies, amenities, and services.
Assist guests or clients in making reservations or bookings, either in person, over the phone, or through online systems. Provide accurate information regarding availability, rates, and special promotions.
Perform various administrative duties such as handling mail and packages, filing documents, maintaining records, and managing correspondence.
Use computer systems, software, or databases to input and retrieve information as required.
Handle customer complaints, concerns, or issues promptly and effectively, seeking solutions and escalating problems to supervisors or relevant departments when necessary.
Maintain a calm and professional demeanor, even in challenging situations.
Monitor the reception area, ensuring unauthorized individuals do not enter restricted areas.
Follow security protocols and procedures, including issuing visitor badges, monitoring CCTV cameras, and reporting any suspicious activities or incidents to appropriate personnel.
Process payments, invoices, or transactions accurately, accepting cash, credit cards, or other forms of payment. Maintain a balanced cash drawer and reconcile financial records at the end of each shift.
Liaise with other departments, employees, or colleagues to relay information, coordinate guest requests, and ensure smooth operations.
Communicate effectively both verbally and in writing.
Stay updated on relevant information, policies, and procedures related to the organization, its services, and any regulatory or safety requirements.
Adhere to privacy and confidentiality guidelines, ensuring sensitive information is handled securely.