Customer Success Executive - Remote, India - Gifts By Rashi
Description
Gifts By Rashi is trying to revolutionize the lifestyle gifting segment and spread happiness by delivering hampers and personalized gifts.
We have a work environment that is very dynamic, and fast-paced and we greatly value amazing ideas on the table.
Job Description:
- Ensure the best standards in delighting the customer
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Achieve best in class First-TimeResolution rates and turnaround time for customer needs.
Requirements and skills
- Any Graduate /Undergraduate with more than six months of International Chat/ Voice experience would be considered.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills in English is required
- Ability to multitask, prioritize, and manage time effectively
- Any fresher carry good communication skills will be eligible to apply.
Salary:
₹180, ₹300,000.00 per year
Schedule:
- Day shift
- Evening shift
Application Question(s):
- Rate yourself in your English Communication out of 5 (spoken and written)
Experience:
- Customer service (chat): 1 year (preferred)
Work Location:
Remote
Speak with the employer
- 91-XXXXXXXXXX
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