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Executive - Madurai, India - HCL Technologies
Description
Job Summary:
Location:
Madurai
Project role:
Executive
Qualification:
B Tech
Experience:
0-2.5 Years
Skills:
Program Management
No
of positions:
1
Job description:
PMO establishes a project governance framework to have a structured approach to govern the projects. It involves various stakeholders like team members, project managers, project sponsors, investors, clients, etc. These stakeholders have well-defined roles, responsibilities, and decision-making capacities. Purpose of governance structure is to ensure that
The projects are prioritized and aligned to short
- and long-term goals of the business
The right people have access to the right information to make the right decisions
The projects are staying within the planned time and budget
Enterprise resources are utilized in the most efficient manner
There are ongoing risk assessment and mitigation across all projects
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
- To maintain high login Efficiency (Availability) for customers.
- To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
