Customer Support Executive - Gurgaon, India - ANS Commerce
Description
Customer support executive:
- Minimum experience required: 24 years
- CTC range: 35 LPA
- Location: Gurgaon
- Role and responsibilities:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Skill set required: Good communication skills, street smart, analytical skills, documentation skills
Salary:
₹300, ₹500,000.00 per year
Benefits:
- Health insurance
Shift:
- Day shift
Ability to commute/relocate:
- Sector 39, Gurgaon , Haryana: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (preferred)
Experience:
Software Quality Assurance Occupations: 1 year (preferred)
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