Back Office Supervisor - Thane, India - Datamark

Datamark
Datamark
Verified Company
Thane, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Greetings from DATAMARK,MUMBAI

We're urgently hiring for BACK OFFICE SUPERVISOR at DATAMARK,MUMBAI


Position Overview:

The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.


Primary Responsibilities:


  • Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
  • Organizes and oversees the schedules and work of assigned back office associates.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy.
  • Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
  • Reviews work outputs by associates.
  • Ensures that associates are informed about changes to company products and services.
  • Collects data and prepares reports on customer complaints and inquiries.
  • Prepares monthly reports summarizing the assigned back office team's performance.
  • Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
  • Hires entrylevel back office associates.
  • Performs other related duties as assigned.

Minimum Qualifications:

-
Field Experience:


  • At least 2 years of back office field experience.
-
Position Experience:


  • At least 1 year of experience in a supervisory role.
-
Other Qualifications:


  • Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.
**Note

  • CANDIDATE MUST BE COMFORTABLE WITH PERMANENT NIGHT SHIFTS.**
    GRADUATION OR GRADUATION EQUIVALENCY DEGREE IS MANDATORY.

BPO EXPERIENCE IS MANDATORY.
**Salary upto

  • 4.2lpa**
    PLEASE APPLY ONLY IF YOUR EXPERIENCE IS RELEVANT.

Pay:
₹400, ₹425,000.00 per year


Benefits:


  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Monday to Friday
  • Night shift

Work Location:
In person
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