Associate - Corporate It - Bengaluru, Karnataka, India - ColorTokens

ColorTokens

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Required Skill Set

Minimum of 4 years of experience in IT system services, focusing on O365 administration or Microsoft platform IT Operation support.
Knowledge of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other services
Configure and manage user accounts, groups, and permissions in Office 36
Monitor and troubleshoot Office 365 service issues and work with Microsoft support needed to resolve issues
Provide technical support to endusers, resolving hardware and software issues related to desktops, laptops, printers, and peripherals.
Install, configure, and maintain Windows, macOS, or Linux operating systems on desktops and laptops.
Offer remote support to offsite or remote employees, diagnosing and resolving technical problems efficiently.
Enforce security policies and best practices, ensuring that desktops and laptops are protected against malware, viruses, and other security threats.'
Maintain an accurate inventory of desktop equipment, including tracking and disposal of obsolete hardware.
Create and update documentation, including user guides and knowledge base articles for common issues and solutions.
Provide training and guidance to endusers on using IT equipment and software effectively and securely.

***
User (Onboarding & Offboarding) Account Management.
Create, modify, and deactivate user accounts, ensuring proper access control and permissions.

Ensuring and adhering to the process of User onboarding and offboarding IT process.

User Support:

Respond to helpdesk requests from end-users, addressing technical issues, questions, and problems related to hardware, software, and network connectivity.

Provide timely and effective solutions to ensure mínimal downtime for users.

Hardware Maintenance:

Perform routine hardware maintenance, including troubleshooting laptops/MacBook, printers, scanners, and other peripherals.

Ensure that all hardware is in working order and address any issues promptly.

Software Support:

Assist users with software-related issues, including troubleshooting and resolving errors.

System Updates:

Schedule and perform updates during non-business hours to minimize disruptions.

Security Monitoring:

Monitor network and system logs for security breaches, unusual activities, and potential threats.

Report security incidents and follow established protocols for addressing them.

Documentation:

Maintain accurate documentation of IT systems, configurations, and procedures.

Create and update user guides and knowledge base articles for common issues and solutions.

Inventory Management:

Keep track of IT equipment and assets, including procurement, allocation, and disposal of hardware and software licenses in ITSM tool.

Conduct periodic asset audits to ensure accuracy.

Remote Support:

Provide remote assistance to off-site or remote employees, diagnosing and resolving technical problems via phone or remote desktop tools.

**Must be ready to work9-hour rotational shifts (24X7X5) / Hybrid