Reservation Executive - Kochi, India - Xandari Resorts(Muthoot Group)
3 weeks ago
Description
Assist guests in selecting appropriate accommodation options, packages, and leisure activities based on their preferences and needs.- Process reservations accurately in the resort's booking system, ensuring all details are entered correctly.
- Manage room availability and optimize occupancy rates to maximize revenue.
- Keep accurate records of reservations, transactions, and guest interactions.
- Monitor and report on sales performance and reservation trends.
- Assist in preparing periodic sales and revenue reports for management.
- Collaborate with various departments, such as front desk, housekeeping, and activities, to ensure a seamless guest experience.
- Coordinate with the revenue management team to optimise room rates and pricing strategies.
Requirements:
- Proven experience in sales, customer service, or reservations within the hospitality industry is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills to interact effectively with guests and team members.
- Knowledge of reservation systems and hotel management software is an advantage.
- Salesdriven mindset with the ability to meet and exceed sales targets.
- Attention to detail and strong organizational skills.
- Flexibility to work in shifts, including weekends and holidays.
- A passion for the hospitality industry and a genuine interest in ensuring guests have a memorable experience
Salary:
₹15, ₹20,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
Experience:
- Reservation: 2 years (preferred)
- Total work: 3 years (preferred)
Language:
- English (preferred)
- Malayalam (preferred)
Speak with the employer
Application Deadline: 04/08/2023
Expected Start Date: 05/08/2023
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