Customer Support Executive - Mumbai, Maharashtra, India - Cohire Solutions Pvt Ltd

Cohire Solutions Pvt Ltd
Cohire Solutions Pvt Ltd
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Hi

We have an opening for Customer & Seller Support Executive. Please find the JD herewith.


Salary:
₹20, ₹30,000.00 per month

Job Responsibilities:

  • Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner
  • Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
  • Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  • Communicating effectively, empathetically, and in a professional manner with the customer
  • Maintaining records, reports and other correspondence to measure customer satisfaction
  • Managing payments, delivery and of customers orders whenever needed
  • Support other verticals and departments for daytoday coordinations.
  • Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.

Educational Qualification:
Any Graduate Degree

Work Experience No


of Years:
Min. 2-4 Years of Experience in Customer support, Operations support in E-Commerce Company


Skills required:

Excellent communication skills - Must
Proven interpersonal skills

Conflict and problem-solving ability

Multi-tasking and proficient in Microsoft office

Customer service experience in e-commerce set up - will be an added advantage


Pay:
₹15, ₹30,000.00 per month


Benefits:


  • Provident Fund
  • Work from home

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 2 years (preferred)

  • Customer service: 2 years (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person


Speak with the employer
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