Call Centre Executive - Kochi, India - Zamorin Projects Pvt Ltd

Zamorin Projects Pvt Ltd
Zamorin Projects Pvt Ltd
Verified Company
Kochi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

1.


Handle inbound calls:

  • Answer incoming calls promptly and professionally, addressing subscriber queries, concerns, and
technical issues in a courteous and effective manner.
problems.


2.


Handle outbound calls:

  • Initiate outbound calls to existing subscribers to remind them of upcoming renewals, ensuring a
seamless renewal process.

  • Proactively contact potential subscribers to introduce our services, highlighting the benefits and
features.

  • Encourage users to subscribe to our services and tailor pitches to suit individual needs.

3.

Demo calls and new subscriber welcome:

  • Extend warm welcomes to new subscribers, offering a positive onboarding experience.
  • Conduct realtime demos during support calls to help users navigate complex features and functions.

4.


Data Management:

  • Accurately enter subscribers information into the system.
  • Maintain data privacy and security.
  • Regularly update subscribers records as needed.
  • Backup and secure data to prevent data loss.

5.


Script and Communication:

  • Use the approved call script for consistency.
  • Be polite, empathetic, and patient with callers.
  • Provide clear and accurate information.
  • Updation of script based on inputs from Call Centre Executive, Team Lead and others.

6.


Sales and promotion:

  • Promote subscription plans and special offers during interactions with potential and existing
subscribers through Whatsapp API.

  • Effectively articulate the value proposition of our services to encourage subscription upgrades.

7.


Documentation and records:

  • Maintain thorough records of all Call Center activities, including call logs, customer interactions,
evaluations, and training records.


8.


Feedback collection:

  • Gather feedback from customers to improve products and services.
  • Report recurring issues and suggestions to higher management.

Salary:
Up to ₹20,000.00 per month


Schedule:

  • Day shift

Education:


  • Bachelor's (required)

Experience:


  • Customer support: 1 year (required)

Language:


  • English (required)

Work Location:
In person
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