Customer Delight Executive - Bengaluru, India - Dabble Playart

Dabble Playart

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company:
Dabble

Location:
Bangalore

Job Type:
Full-time

About Dabble:

Dabble featured on Shark Tank Season 2, is a dynamic and innovative company that is passionate about delivering exceptional products and services to our valued customers.

We are committed to creating a positive and memorable experience for all who engage with our brand.

We are looking for a Customer Delight Specialist to join our customer care team and help us achieve this goal.

Job Summary:

As a Customer Delight Specialist at Dabble, you will play a crucial role in ensuring our customers have a delightful experience.

You will be responsible for promptly responding to customer queries, resolving issues, and maintaining a high level of product knowledge.

Your dedication to customer satisfaction and your ability to provide guidance and training to new hires will be pivotal in achieving our mission of exceeding customer expectations.

Key Responsibilities:

Issue Resolution:
Address and resolve customer complaints and issues promptly.

In cases where the issue is beyond your capacity to handle, escalate it to the appropriate department or manager for a swift resolution.

Collaboration:
Collaborate for optimal solutions to customer concerns and problems. Share common issues and suggestions for improvement with management as needed.

Feedback Collection:

Actively seek and collect customer feedback and insights, sharing this valuable information with internal teams to contribute to continuous improvement in our products and services.

Product Knowledge:
Stay updated with the latest products and services offered by Dabble and ensure a comprehensive understanding of their features and benefits

Confidentiality:
Respect and maintain strict confidentiality regarding customer information and company practices.

Qualifications: