Associate - Brc - Gurgaon, India - Fidelity International

Fidelity International

Verified Company

Gurgaon, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About the Opportunity

Job Type:
Permanent

Application Deadline: 25 June 2023

Key Responsibilities

Ensuring timely download of statements from and support various products e.g. Retail SIPP, Sonata etc.
Settlement of cash receipts received in the all of the accounts as per defined SLAs.
Should be able to navigate the organisation.
Investigate and follow up on the outstanding items with other departments within BRC ( Controls & Settlements, Clearstream & Euroclear Settlements, Bank Recs, Pricing Recs, CBU (UK), BOA, BOA Liaison etc.) as well as other departments in UK etc.
Understanding of the 7 principles of customer service
Good knowledge and understanding of UK Business area's products and processes
To manage timely money movements between Client and Settlement Bank Accounts to address any shortfalls/surpluses and avoid potential breaches.
To be able to gain understanding of various sources / channels of information related to one's work and ability to seek clarity in case of ambiguous customer requests.
To be able to gain knowledge and understanding of the systems and tools used within the process and team.
To be able to record data accurately that could be used for relevant MI, and ability to effectively understand MI that is published and its impact on their performance.
Awareness of the key KPIs and actively works towards achieving assigned goals.
Ensuring productivity and quality targets are met as assigned.
To develop understanding of Risk and Breaches and how/where to escalate.
Awareness of customer feedback relating to your process in Complaints, NPS etc.
Produce reports for aged items & review all the outstanding credits
Ensuring complete groundwork and investigations are done before returning unallocated monies.
To gain regulatory knowledge and ensure knowledge is regularly updated and maintained.
To gain knowledge of the products & procedures within Fidelity and also within the Financial Market, and ensure knowledge is maintained and updated regularly.
To ensure client education as when client remits monies in incorrect bank account.
To suggest process improvements and drive them in collaboration with the supervisor and other team members.