Customer Service Executive - Mumbai, Maharashtra, India - Talent Corner HR Services Private Limited

Talent Corner HR Services Private Limited
Talent Corner HR Services Private Limited
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

The job role involves extensive customer communication, handling financial transactions, coordinating exchange management, resolving consumer inquiries, tracking orders, and collaborating across departments, requiring strong communication, problem-solving skills, and familiarity with financial transactions.

Key Takeaways

  • Extensive customer communication across various channels
  • Efficient handling of financial transactions and refunds
  • Proactive exchange management to reduce returns
  • Resolving consumer inquiries and coordinating nondelivery issues
  • Initiating postservice sales calls and abandoned cart recovery
  • Coordinating with crossfunctional departments for issue resolution
  • Proficiency in using MIS and reporting tools

Job Types:
Full-time, Permanent


Salary:
₹100, ₹200,000.00 per year


Schedule:

  • Fixed shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Change management: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Retail sales: 1 year (preferred)

Location:


  • Mumbai, Maharashtra (preferred)

Work Location:
In person


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