Customer Success Executive - Indiranagar, Bengaluru, Karnataka, India - DOQFY

DOQFY

Verified Company

Indiranagar, Bengaluru, Karnataka, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Functional Area:
Sales B2B - SaaS Product

Designation:
Customer Success Executive

Location:
Bangalore / Karnataka

Experience: 1- 4 years

Compensation: 20,000 CTC to 25,000 CTC per month

About DOQFY:

DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the productivity of the organizations and easing the time consuming process of procuring the legal ancillary services.

Job Title:
Customer Success Executive

Job Summary:

The Customer Success Executive is responsible for ensuring the satisfaction and success of the company's customers by managing their relationships and providing support and guidance.

This individual will work closely with customers to understand their needs, identify any issues or concerns, and develop strategies to retain and grow their business.

Key Responsibilities:

Onboard new customers, providing training and support to ensure they are able to fully utilize the company's products or services
Act as the primary point of contact for customers, addressing any questions or concerns they may have
Work closely with other teams within the company, including sales and product development, to ensure that customers' needs are being met
Identify opportunities for upselling or crossselling, and develop and implement strategies to increase customers' lifetime value
Monitor customer satisfaction levels and develop and implement strategies to improve them
Analyze customer data to identify trends and insights that can inform the development of new products or services
Prepare regular reports on customer satisfaction, retention, and revenue growth

Qualifications:

Minimum of 2 years of experience in customer success, account management, or a related field
Strong communication and problemsolving skills
Ability to work independently and manage multiple projects simultaneously
Experience with data analysis and reporting
Strong understanding of the company's products or services and the industry in which it operates
Bachelor's degree in business, marketing, or a related field
Strong computer skills and proficiency with CRM systems and other relevant software.

Schedule:

Day shift

Ability to commute/relocate:

Indiranagar,, Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

Bachelors (preferred)

Experience:

Sales &

Customer Service: 1 years (mandatory)
- total work: 2 years (preferred)

Job Type:
Regular / Permanent

Salary:
₹240, ₹300,000.00 per year

Benefits: