Service Desk Executive - Bengaluru, India - Errorkart

Errorkart
Errorkart
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Hi,


Greetings from Online Teksupport IT Solutions
We are currently hiring for a
"Service Desk Representative" for
Bangalore Location.

Experience :
Min 2 years to 6 years.

Job location :
Bangalore.

JD:


Service delivery:


  • Resolve/escalate issues related to the servers, networks, and telecommunications by consistently troubleshooting and monitoring
  • Provide network assistance by working in close contact with the vendors
  • Diagnose issues with routers, switches, and wireless uplinks; document and escalate issues
  • Respond to network alarms; take appropriate action to classify, prioritize and resolve network and system issues
  • Maintain and comply with standard company technical and administrative procedures
  • Monitor the performance and capacity of computer systems
  • Respond to network alerts and hardware malfunctions
  • Diagnose and troubleshoot network errors
  • Track and document network issues and compile incident reports
  • Maintain consistent communication with the vendors and the team to ensure they remain updated on any issues
  • Respond to user requests and provide network training
  • Support routine backup and system restoration activities.

Education:

Bachelor's/Master's degree in Computer Science, Information Technology, or related fields Experience 3-6 yrs. Certification (Desired) Cisco Career Certificate, MCTS, MCIPT, Microsoft SQL Certificate, CISSP.


Functional Skills:


  • Proven experience as a help desk technician or other customer support role
  • Strong understanding of ITSM tools like Sapphire and ServiceNow
  • Ability to liaise and communicate confidently and professionally with resources at all levels
  • Tech savvy with working knowledge of office automation products, databases, and remote control.

Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹25,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Life insurance
  • Provident Fund

Day range:

  • Monday to Friday

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

Service Desk: 2 years (preferred)
- total work: 2 years (preferred)

  • Ticketing tools: 2 years (preferred)
  • Service desk certified: 2 years (preferred)

Willingness to travel:

  • 50% (preferred)

Speak with the employer
Application Deadline: 31/05/2023

Expected Start Date: 31/05/2023
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