Associate-client Interaction - Kochi, India - Season Two Senior Living

Season Two Senior Living

Verified Company

Kochi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ROLE AND RESPONSIBILITIES

ABOUT THE ROLE

We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department.

Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad.

The goal is to generate and convert leads in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

As an Associate, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions regarding the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer's requirements and demands and close the sales deal efficiently.

You are also required to write down important information provided by the customer and follow up with them on a regular basis.

Responsibilities and Duties

Be the frontline support and engage a passionate community of clients
Responsible for a portfolio of client accounts, Customer Service Assistant help to ensure the successful implementation and retention of all clients assigned to their team
Understand the needs of Seniors and propose solutions accordingly.
Handle inbound and outbound calls and explain the product and services offered by the company.
Contacting existing customers as well as prospective customers using scripts.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications.
Resolving queries and issues related to the products and services.
Making recordings of all the sales phone calls and sales deals & prepare weekly and monthly reports for the team.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree and should be familiar with MS Office
Proven working experience in providing customer service support with proficiency in English and Malayalam
Great interpersonal skills.
Exceptional oral and written communication skills.
Strong organizational skills.
Ability to work in a team or individually as and when required.
Advanced troubleshooting skills & ability to manage and handle multiple tasks.
Outstanding problemsolving skills.
Exceptional attention to detail.
Hardworking individual with good time management abilities.
Strong decisionmaking skills.
Ability to tolerate stress and pressure.
Experience in use of Social Media Platforms
Excellent knowledge of management methods and techniques
Strong clientfacing and communication skills