Telesales Executive - Chennai, Tamil Nadu, India - Connect Galaxy

Connect Galaxy

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

_
We are hiring_

Designation:
Customer support executive

Process:
DBS Bank (International Banking voice Process)

Language:

English & Tamil
English & Telugu
English & Malayalam

Excellent Communication skill in English

Versant 5

Location :
Ambattur, Chennai

Experience:

Min 6 months exp in Customer support or Telesales

Qualification:
Any Graduate

Salary: 21k Take home ; 25k CTC

Shift:
Rotational shift and Rotational week off

Roles and Responsibilities:

Assist customers in resolving product or servicerelated issues and provide appropriate solutions.
Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
Uphold company policies and procedures while delivering excellent customer service at all times.