Itg Ops - Mumbai, India - BNP Paribas

BNP Paribas

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ITG OPS - APP SUPPORT (

JOB NUMBER:
BNP023004)

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.

The Group ranks highly in its three core areas of activity:

Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients.

The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach.

With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.

India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group.

Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

Within BNP Paribas Group IT, teams are organized in several divisions called "OPS" which are each responsible for a business line.

The current position is to be filled within a mutualized team covering 4 OPS:

French Retail Banking
Personal Finance
Payments
Group Functions.

These four business lines represent a significant part of BNP Paribas business.

Job Title:

ITOps/App Support Engineer

Date:

Mar 2023
Department:

ITGP

Location:

Chennai

Business Line / Function:

Mutualized OPS Team

Reports to:

- (Direct)_

ISPL ITG OPS

Grade:

(if applicable)
- (Functional)_

FCT, FRB, PF & PAY OPS

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The mutualized OPS team is meant to provide a set of added value technical services to 4 business lines, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, thus building a secure and stable production environment.

The position is primarily oriented towards technical actions; however some coordination activities are also in the scope of the mutualised team to provide an end-to-end service.

To meet these challenges, the mutualized OPS team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams.

A strong relationship is also to be built between the mutualised OPS team and dedicated business lines' teams.

Responsibilities

Direct Responsibilities

Incidents
Requests
Changes
Ensure that SLA targets are met for above activities
Handover to Paris teams if knowledge and skills are not available in ISPL
Coordinate closely with Paris OPS teams and also all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities

Contribute to the knowledge transfer with Paris OPS teams
Contribute to the definition of procedures and processes necessary for the team
Help build team spirit and integrate into BNP Paribas culture
Contribute to incidents analysis and associated problem management
Contribute to the regular activity reporting and KPI calculation
Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Knowledge of ITIL
General IT infrastructure knowledge
Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS and CFT
Experience with toolchains (Jenkins / gitlab)
Experience with system scripting
Experience with Service Now ticketing system
Familiarity with ControlM
Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
Familiarity with DevOps tools including Ansible & Python
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player

Specific Qualifications (if required)

Skills Referential

Behavioural Skills:
(Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / ri