Customer Support Executive - Mohali, India - Innovative Incentives Rewards Pvt. Ltd

Innovative Incentives Rewards Pvt. Ltd

Verified Company

Mohali, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Service Executive roles are answering calls professionally to provide information of orders given or cancelled and obtaining details about the complaints of products and services.

Always active for the potential customers by answering their questions and suggesting information about other products and services to fulfil the target of ensuring excellent service standards.

What Would You Be Doing

Customer orientation and ability to adapt/respond to different types of characters
Provides Information about Products and Services
Timely Revert to Customers with any Missing Information
Strong Phone Contact Handling Skills & Active Listening
Some Experience as Client Service Executive
Familiarity with CRM Systems & Practices
Preferably be proficient in any REGIONAL language apart from English/Hindi
Respond to customer inquiries and problem escalations
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

What Do We Expect

Good oral and written communication skills and a positive attitude
Selfmotivated and driven to succeed in a competitive market
Proven customer support experience
Proven time management skills, with the ability to selfmotivate and organize daily routine
Strong personal computer and MS Office skills, e.g., Word, Excel, PowerPoint
Proactively respond by notifying customers of problems
Willing to learn about company products and the industry
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.

Salary:
₹180, ₹220,000.00 per month

Ability to commute/relocate: