Prime Support Executive - Uttar Pradesh, India - MyOperator

MyOperator

Verified Company

Uttar Pradesh, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

This is a remote position.

Job Description

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The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high-net-worth clients. The individual will be the only most important point of contact between the client and the product and should be aiming to provide the best in class solutions and consultation to the client regarding the product.

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Key Responsibility Area

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Manage the customer lifecycle for the business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
Seeking every possible opportunity for client expansion and working towards the same
Interacting with and managing enterprise clients for product solutions and technical queries.
Coordinating with the enterprise sales team to understand the highprofile enterprise account.
Working on providing productrelated solutions to highnetworthy clients.
Make onsite visits (or video calls) to the assigned clients as per the requirement.
Requirements

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Requirements

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Mandatory- Postgraduate in management with excellent oral and written communication skills. Proven work experience of 2 years in handling high-profile B2B clients and similar roles. Technically proficient Customer-focused with the ability to understand the client queries Extremely process-oriented- Strong analytical skills and hands-on experience on spreadsheets

Good to Have- Experience in working on APIs Worked on multiple CRMs Worked in a similar industry Handled high profile, B2B clients