Deskside Technician 1 - Mumbai, India - Stefanini, Inc

Stefanini, Inc

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Who we are

What will you do?

Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose enduser system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose enduser system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
Experience troubleshooting and replacing hardware on Lenovo PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience troubleshooting wireless connectivity issues
Quality Customer Service skills
VPN experience.
Experience with basic hardware printer support
Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you"ll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we"re different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.

Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:
***- MAC system support experience

Provide onsite deskside support to local and remotes sites in Shenzhen.
Travel is required when necessary.
Support computing hardware and desktop software.
Support Printer & Peripherals, Desk phone and Mobile phone.
Support Video Conference room and Show room as level 1. Standby service is required when necessary.
Provide Event Support according to business requirements.
PC reimaging for PC Refresh or computing problems when required.
Restoration and migration of user data
IMAC Support IT equipment Install/Move/Add/Change
Assistance of PC Assets management with Assets team together.
Provide Smart Hands as required to assist other support groups including but not limited to networking, server and telecommunication teams.
Good English in reading, writing and speaking
Solid foundation of end user computing experience
Excellent troubleshooting capability
Excellent verbal and written communication skills
Fundamental knowledge of Service Management process
Good time management skills to prioritize workload
Good service experience in a corporate environment
Ability to determine the solution & root cause of issue
Ability to learn new technologies