Customer Care Executive - Indore, Madhya Pradesh, India - Mobility Empowered LLP

Mobility Empowered LLP

Verified Company

Indore, Madhya Pradesh, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles and Responsibilities

Customer Support:

Assist customers with product information, order placement, and issue resolution.
Provide exceptional service to ensure customer satisfaction and loyalty.

Problem Resolution:

Identify and resolve customer concerns, complaints, or issues effectively.
Collaborate with other departments to address complex problems and escalate issues when necessary.

Documentation:

Maintain accurate and detailed records of customer interactions and transactions.
Document and report recurring issues to facilitate process improvements.

Product Knowledge:

Stay informed about company products, services, and promotions to provide accurate information to customers.
Continuously update knowledge base to stay current with changes and updates.

Adherence to Policies:

Ensure compliance with company policies and procedures in all customer interactions.
Follow established scripts and guidelines to maintain consistency in communication.

Communication Skills:

Effectively communicate with customers, colleagues, and other departments to ensure a seamless customer experience.
Utilize active listening skills to understand and address customer needs.

Performance Metrics:

Meet and exceed performance targets, including call handling metrics, customer satisfaction, and resolution times.
Participate in ongoing training and development to enhance performance.

Qualifications:

College degree is mandatory.
Previous experience in a customer service or call center role is preferred.
Excellent verbal and written communication skills.
Strong problemsolving and decisionmaking abilities.
Ability to handle highstress situations and remain calm under pressure.

Desired Skills and Abilities

Searching for information.
Attention to detail.
Taking notes.
Time management.
Problemsolving.
Communicating results
Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Troubleshooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well

Criteria

5 days work
Willing to work in Night Shift

-
Female required

Good to have

Handling International calls
Good typing speed

Note - This job is for
Indore location only and you need to be physically available in this city to work.

We are not hiring freshers and college going or pursuing.

Job Types:
Full-time, Permanent

Salary:
₹264, ₹400,000.00 per year

Schedule: