Customer Service Representative - Gurugram, Haryana, India - Webhelp

Webhelp

Verified Company

Gurugram, Haryana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Service/Support

Location

Gurugram, India
Language

English***
Job Advert:
Are you looking for a career change with a forward
thinking global organization? We're on the lookout for Customer Representatives
Non voice (on
site) who provide chat support to an international client to join our team of game
changers from our Gurgaon offices.

In this dynamic role, you'll interface with customers. This position is onsite in our beautifully renovated facility.

Reimagine your career

Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

What you will do in this role

Seamlessly multitasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
Developing and maintaining current knowledge of the campaign
Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
Ensuring first contact resolution at all times
Endeavouring to achieve and exceed all operational metrics and targets

Your qualifications

Minimum high school level education
Both freshers and experience agents are welcome to apply
Web chat experience in a contact centre environment (Advantageous)
Experience working for international BPO (Advantageous)
High proficiency in the English language with excellent business writing skills
Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

What's in it for you

Competitive salary ranging from 3,70,000 LPA
Free transport facility
Medical benefits
Rewards and recognition all year round
State of the art facilities including cafeteria, indoor games and other recreation activities
Industry experience to boost your career

***
Similar jobs:
Customer Service/Support

Mitarbeiter (m/w/d) für den IT-Support im Medizintechnikbereich - 100% Homeoffice:

Du suchst einen Job, der zu dir und deinem Leben passt? Dann ist diese Stelle genau das Richtige für dich.

In

Remote, Germany
***
German

Customer Service/Support

Swedish-speaking Technical Customer Support Advisor:

Open yourself to new career possibilities in Estonia and join our team as a Swedish-speaking Technical Customer Support Advisor

Remote, Estonia
***
English

Customer Service/Support

Sachbearbeiter (m/w/d) private Krankenversicherung 0324A:

Wir suchen für unseren Kunden, einen der bedeutendsten Versicherungs
- und Finanzdienstleistungsunternehmen in Deutschland, am Standort Stuttgart im Hybridmodell (80% Homeoffice)

Stuttgart, Germany
***
German

Customer Service/Support

Sachbearbeiter (m/w/d) private Krankenversicherung 0124C:

Wir suchen für unseren Kunden, einen der bedeutendsten Versicherungs
- und Finanzdienstleistungsunternehmen in Deutschland, am Standort Mannheim im Hybridmodell (80% Homeoffice)

Mannheim, Germany
***
German
**More jobs