Project Co-ordinator - Mumbai, India - NCR

NCR

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

JOB TITLE:
Project Coordinator

JOB LOCATION:
Mumbai

To schedule Installation calls for SPA Retail & Financial customers. Coordinate specific aspects of the installation, de-installation and site survey requests associated with Global Accounts. For our customers or third-party customers, software/Hardware Installations (i.e., routers, modems, workstations, PCs, laptops, printers, etc.).

KEY AREAS OF RESPONSIBILITY:

The position involves coordination & communication with customers, different vendors or within team members, from site visits to handing over to customers with complete installation of deliverables.
Respond immediately to customer or vendor concerns/problems by resolving them or by escalating them to appropriate stakeholders.
Responsible for scheduling customer installation activity
Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without followups)
Constant planning and effort to achieve deliveries within the allotted time frame.
Coordinating and monitoring the performance of vendors in maintaining the timeframe
Understands and performs the various Customers'/Vendors' Scope of Services and elevates/ escalates issues when appropriate and/or according to established procedure.
Build working relationships with customers and develop informal communication channels with customer accounts at the local level. Responsible for owning all customer issues/needs voiced or observed and acting appropriately.
Represents NCR in a manner that reflects positively on the image and reputation of the company.
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

QUALIFICATIONS:

Excellent Communication Skills
Experience in a Front-Line Customer Service environment
Good organisational skills and ability to work well independently and within a team

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.