Travel Experience Counselor Ii - Gurgaon, India - CWT
Description
Travel Experience Counselor IIDescription
CWT is a global leader specializing in business travel management and our travel counsellors know that teamwork and great results have no boundary.
- and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that's what makes a world of difference.
Your Mission as a CWT Travel Counsellor is to "Deliver the Perfect Trip" so that CWT can sustain optimum result for client and shareholders.
You are specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirement of all stakeholders and positions in our workforce as a key differentiator for our business.
Learn about our travel counsellor opportunities and start your journey.
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Position Responsibilities:
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You delight the traveler/travel arranger
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
You build CWT's commercial value
- Sell products that are of commercial value to CWT and contribute to CWT's profitability.
- Remain current on value we provide to each custom.
- Adapt and change as requirements of the business change.
You strengthen the CWT brand
- Represent the CWT brand in how you work on a daytoday basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
Qualifications:
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Experience & education:
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Experience in the travel industry in a similar position or in a customer service center
:
- Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multisegment, multi destination international itineraries).
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements.
- Ability to handle multicultural sometimes multilingual clientele
Fluency in English both written and verbal
:
- Superior written and verbal communication skills (in person and on phone).
- Customer focused and service oriented.
- Problem solver.
- Resultsdriven
- Adaptable and motivated to learn
- Influence and diplomacy.
- Proficiency in technology to research options and to complete process requirements
:
IN-DL-Gurgaon
Work from home
:
No
Employment type
:
Standard
Job Family
:
Travel Operations
Scope
:
Country
Travel
:
No
Shift
:
Rotating
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Apr 10, 2023
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