Gbs Help Desk Support Rep - Pune, Maharashtra, India - UPS India

UPS India

Verified Company

Pune, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

Responsibilities:

Troubleshoots and resolves customer problems via phone or remote capabilities.
Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards.
Maintains uptodate knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.
Adheres to established attendance and punctuality guidelines.

Qualifications:

Typing skills (minimum of 35 wpm)
Preferred
Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases
Preferred
Excellent written and verbal communication skills
Preferred
Ability to work flexible shift hours, up to 5 days per week
Minimum of 3 months helpdesk/call center experience

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.